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RETURN/EXCHANGE/ORDER CANCELLATION/ REFUND RELATED

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  1. Do you have return/exchange?

    • Sorry, we do not have any return or exchange available.

  2. I have received a Faulty/Wrong Item. What should I do?

    • Incase you have received such an item, you will need to share with us the unboxing video of the product as a proof of the same within 24hours of receiving the item. If we find the product has been damaged in transit or we have sent you a wrong product, we will exchange it.

  3. What is an Unboxing Video?

    • Its a video that you start making from the point you start opening the parcel till the product is removed from the box. This video will be helpful incase you have received a faulty/wrong product. We suggest you always take this video.

  4. Is Cash On Delivery Available?

    • Sorry we do not have this facility. All orders are Prepaid.

  5. I would like to cancel my order. What should I do?

    • In the event where you want to cancel your order, you will need to drop us an email on kabrasjewels.info@gmail.com. Please note the following cases:

      • DOMESTIC ORDERS (WITHIN INDIA):​

        •  Order Cancellation after the product has been shipped to you/ you refuse to accept delivery and the order is returned back to us : A convenience fee of 2% + GST plus the shipping charge of ₹100/- will be applied on the order total and the remaining amount will be refunded to you.

        • Order Cancellation on same day of Order placement : A convenience fee of 2% + GST will be applied on the order total and the remaining amount will be refunded to you.

      • INTERNATIONAL ORDERS (OUTSIDE INDIA):

        • Order Cancellation on same day of Order placement : A convenience fee of 3% + GST will be applied on the order total and the remaining amount will be refunded to you.

        • International orders cannot be cancelled once the products are dispatched - if the customer still insists on it, all the expenses related to shipping, convenience fees, customs or any other charges will have to be borne by the customer. Refund will be made after deducting all these expenses and only after we have received the products back. 

  6. What is the Refund Timeline in case of Return or Order Cancellation?

    • Refund is done in a period of 5-7 working (business) days once the refund has been initiated from our end. Incase of any longer timeframe, we inform you via email (as provided by you with the order details).

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