RETURN/EXCHANGE/ORDER CANCELLATION/ REFUND RELATED

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1. Do you have return/exchange?

   • Sorry, we do not have any return or exchange available.

2. I have received a Faulty/Wrong Item. What should I do?

   • Incase you have received such an item, you will need to share with us the unboxing video of the product as a proof of the same within 24hours of receiving the item. If we find the product has been damaged in transit or we have sent you a wrong product, we will exchange it.

3. What is an Unboxing Video?

   • Its a video that you start making from the point you start opening the parcel till the product is removed from the box. This video will be helpful incase you have received a faulty/wrong product. We suggest you always take this video.

4. Is Cash On Delivery Available?

   • Sorry we do not have this facility. All orders are Prepaid.

5. I would like to cancel my order. What should I do?

   • In the event where you want to cancel your order, you will need to drop us an email on kabrasjewels.info@gmail.com. Please note the following cases:

     • Order Cancellation on same day of Order placement : A convenience fee of 2% will be applied on the order total and the remaining amount will be refunded to you.

     •  Order Cancellation after the product has been shipped to you/ you refuse to accept delivery and the order is returned back to us : A convenience fee of 2% plus the shipping charge of ₹100/- will be applied on the order total and the remaining amount will be refunded to you.

6. What is the Refund Timeline in case of Return or Order Cancellation?

   • Refund is done in a period of 5-7 working (business) days once the refund has been initiated from our end. Incase of any longer timeframe, we inform you via email (as provided by you with the order details).