Frequently Asked Questions

QUALITY RELATED:

1. Is this Silver or Artificial?

   1. All products are made in silver except the 'AYAS COLLECTION'.

2. What is the quality of Silver used?

   1. We believe in maintaining a quality of 92.5 pure silver.

3. Is this Sterling Silver?

   1. Yes. Sterling silver is just another name for 92.5 pure silver jewellery.

4. Do you give a silver certificate?

   1. No. Silver Jewellery does not come with certificate. All our jewellery is 92.5 hallmarked. There are certain products where we can't put the hallmark, so in that case the Bill we provide acts as the quality certificate as it has the mention of silver authenticity.

5. Will the item be exactly same as shown in picture?

   1. We try our best to provide you with the exact product as shown in picture. All products are handcrafted to be imperfectly perfect. The look, fit & size of the product can differ from person to person. Due to the differences in displays of computers/laptops/phones or may be photographic lighting sources the color of the image and product may slightly differ..

RETURN/EXCHANGE/PAYMENT RELATED:

1. Do you have return/exchange?

   1. Sorry, we do not have any return or exchange available.

2. I have received a Faulty/Wrong Item. What should I do?

   1. Incase you have received such an item, you will need to share with us the unboxing video of the product as a proof of the same within 24hours of receiving the item. If we find the product has been damaged in transit or we have sent you a wrong product, we will exchange it.

3. What is an Unboxing Video?

   1. Its a video that you start making from the point you start opening the parcel till the product is removed from the box. This video will be helpful incase you have received a faulty/wrong product. We suggest you always take this video.

4. Is Cash On Delivery Available?

   1. Sorry we do not have this facility. All orders are Prepaid.

5. Does your Silver Jewellery have Buy Back Value?

   1. Yes. It can be given at any jewellery store that takes back old/used silver.

JEWELLERY CARE RELATED:

1. How do I store my Silver Jewellery?

   1. Silver Jewellery should be stored only in plastic zip-locks or plastic cover provided by us. To know more : Click on SILVER CARE

2. How to clean my Silver Items?

   1. To know more : Click on SILVER CARE

3. Can the jewellery break?

   1. Yes, it can. All jewelry pieces are delicate items so please do not pull them or handle them roughly. We do not replace broken jewellery.

4. Will the jewellery fade afterwards?

   1. 92.5 silver jewellery doesn't fade unless plated. it either gets dull or tarnished. The original color can be restored by simple cleaning process at home. Normally fading occurs if the item is plated. In that case you need to get it re-plated.

5. I'm based out of a coastal area. Will the Silver oxidize here due to the weather?

   1. Our Jewellery is already given an oxidized/antique touch to avoid such instances. Still if the jewellery is getting tarnished then it would be due to salty sweat or extremely humid weather. However, this should not be the reason to stop wearing silver. Just follow the simple storing & cleaning steps of silver. Remember, Silver is Easy Maintenance!

STORE LOCATION:

• MOUNT ABU:

  • Timings : 10 am to 9pm , all days of the week

  • Google Location : Kabras' Gujarat Emporium

• AHMEDABAD:

  • Timings : 10am to 9pm , all days of the week

  • Google Location : Mahesh Kabras' Jewellery Shoppe
    

DELIVERY RELATED:

​Domestic Shipping:​

• Delivery is available Pan India.

• A shipping fee of INR 100 is applied to purchase of items below INR 5000/-, above this the shipping is Free.

• Dispatches are made through Indian Speed Post/ Shree Maruti Courier Pvt. Ltd depending on the city location.

• Usual delivery time is around 7-10 working days, however we try to deliver as soon as possible.

• Dispatches are made within 1-2 days after we receive your order except if its a weekend or a holiday.

• The tracking details are provided within 2-3 days after we receive your order except if its a weekend or a holiday (in this case we may take slight longer to provide you with the detail).

• Delivery may get delayed in case of unforeseen circumstances, in such a case we would inform you & provide you with a resolution.

International Shipping:

• All international orders are shipped via EMS - International Speed Post.

• Usual delivery time is around 15-20 working days, however we try to deliver as soon as possible.

• Tracking details are provided within 5-6 days after we receive your order.

• Delivery may get delayed in case of unforeseen circumstances, in such a case we would inform you & provide you with a resolution.

• Kabras' Jewels will not be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (import duties, brokerages, tariffs, taxes, etc.)

KJ LOYALTY:

• KJ Loyalty is a reward program by Kabras' Jewels for all its member customers.

• To be eligible to the program a customer needs to sign up to our website/ application, buy and earn points.

• You can view points under the "My Rewards" tab in your profile section.

• Once you have sufficient points, you can redeem rewards equal to it.

• Note : Kabras' Jewels hold all rights to review and update it reward (KJ Loyalty) program at any time.